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What You Agree to When You Use khela

These terms set out the rules that apply to your account on khela — how you open it, how you fund it with bKash, Nagad, or Rocket, and what we both commit to.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredUpdates notified via account
khela What You Agree to When You Use khela
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team is available through the channels below. For payment-related queries involving bKash, Nagad, or Rocket, have your transaction reference ready when you write in.

Live Chat Open the chat window from your account dashboard for the quickest response on terms or account queries.
Email Support Write to our support address for detailed questions about account terms, eligibility, or payment verification.
Help Centre Browse the help section of your account for answers to common questions about terms, deposits, and withdrawals.
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and the integrity of your payment details are central to how we operate. Here is what we do on our side and what we ask of you.

Payment Verification

Deposits via bKash, Nagad, and Rocket are matched to your registered account. We verify wallet ownership before processing withdrawals to prevent unauthorised transfers.

Account Access

We use OTP-based login steps to confirm your identity when you access your account from a new device or after a password reset.

Data Retention

We retain account and transaction records as required by applicable rules. You may request a summary of your data by contacting support through your account dashboard.

Requesting Changes

To update your registered mobile number, payment wallet, or personal details, submit a request through support with the relevant verification documents.

Common Questions About These Terms

Answers to what our account holders ask most about how these terms work in practice.

These terms apply to anyone who opens an account on khela. By registering and using the platform, you confirm you have read and accepted them in full.

Yes. We may update these terms when our services change or when applicable rules require it. We notify you through your registered account before material changes take effect.

We may suspend or close your account. Funds held at the time of suspension are handled under our withdrawal policy, and you can contact support to request a review.

Contact our support team through your account dashboard. We will provide a summary of the personal and transaction data we hold for your account.

Yes. Access to khela depends on your local law and eligible regions. It is your responsibility to confirm that using this platform is permitted where you are located.

If a deposit via bKash, Nagad, or Rocket does not reflect in your account, contact support with your transaction reference. We will investigate and respond through your account.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.