Reference

Our Legal Terms, Your Account Rights

These legal terms govern your use of khela and apply to all account activity, deposits via bKash, Nagad, or Rocket, and access to our lobby.

Account Terms ApplyJurisdiction-Dependent AccessbKash · Nagad · Rocket CoveredPolicy Updates Notified
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khela Our Legal Terms, Your Account Rights
HOW WE HANDLE YOUR DATA

Account Security and Data Practices

Data Retention

We keep your account data only as long as required by applicable policy. You can request a summary of what we hold by contacting support with your account reference.

Cookie Use

We use cookies to maintain your session and remember your lobby preferences. You can manage cookie settings from your browser; disabling them may affect account login.

Account Security

Your account is protected with password authentication and OTP verification on login. Never share your OTP with anyone — our team will never ask for it directly.

Policy Change Requests

To update your registered details, raise a request through live chat or email. Identity verification is required before any account information is amended.

CONTACT AND HELP

Reach Us About Legal or Account Queries

Live Chat Open the chat widget from any page on khela. Our support team handles account, legal, and payment queries including bKash and Nagad transaction questions.
Email Support Send your query to our support address for written records. Useful for formal legal requests, account review appeals, or Rocket payment dispute documentation.
Help Centre Our help section covers account terms, withdrawal policy, and eligibility rules. Check there first for answers about jurisdiction, account access, and policy changes.

Common Legal and Policy Questions

If something in our terms isn't clear, these answers cover the questions we hear most from account holders in Bangladesh.

Account access depends on your local law and the eligible regions we serve. If online gaming is restricted under the laws applicable to you, you are not eligible to register.

Contact our support team via live chat or email with your account reference. We'll confirm what data we hold and provide it within our standard processing window.

Raise a support ticket with your transaction reference number and the amount in question. We review payment records and coordinate with the relevant wallet provider to resolve it.

We update terms when needed and notify you through your registered contact before changes take effect. Continuing to use your account after that counts as acceptance of the updated terms.

It means your ability to use khela depends on whether local law in your region permits it. We do not override local legal restrictions, and eligibility is your responsibility to confirm.

Submit a closure request through live chat or email support. We'll process it after verifying your identity and confirming there are no pending withdrawals on your account.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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